1. Shipping Service Area
We are dedicated to serving customers across the United States. Currently, our shipping services are limited to all addresses within the contiguous United States. Unfortunately, we do not offer shipping to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time.
2. Order Processing Time
- All orders are processed within 1 – 3 business days upon successful payment verification. Business days are defined as Monday through Friday, excluding federal holidays.
- In cases of high – volume sales, customized orders, or complex payment verifications, the processing time may be extended up to 5 business days. We will notify you via email if there are any significant delays in processing your order.
3. Shipping Methods and Delivery Times
3.1 Standard Shipping
- We collaborate with reliable shipping carriers such as USPS (United States Postal Service), UPS (United Parcel Service), and FedEx (Federal Express) to offer standard shipping services.
- With standard shipping, you can expect your order to be delivered within 3 – 7 business days after the order has been shipped. Delivery times may vary based on your location within the United States. Rural or remote areas may experience slightly longer delivery times.
3.2 Expedited Shipping
- For those who need their orders more quickly, we offer expedited shipping. This service is also provided through UPS or FedEx.
- Expedited shipping typically ensures delivery within 2 – 3 business days after the order has been shipped. However, please note that this is an estimated time and can be affected by factors such as shipping carrier operations, weather conditions, and unforeseen events.
3.3 Express Shipping
- If you require the fastest possible delivery, we provide express shipping via FedEx or UPS.
- Express shipping usually guarantees delivery within 1 – 2 business days after the order has been dispatched. Nevertheless, actual delivery times may vary depending on the shipping carrier’s schedule and the destination.
4. Shipping Costs
4.1 Standard Shipping
- For orders with a total value less than $50, a standard shipping fee of $8 will be charged.
- Orders with a total value of $50 or more are eligible for free standard shipping.
4.2 Expedited Shipping
- The cost of expedited shipping is calculated based on the weight of the package and the destination. During the checkout process, the system will automatically calculate and display the exact expedited shipping fee. Generally, it ranges from $12 – $25.
4.3 Express Shipping
- Express shipping fees are determined by the package weight and the distance to the destination. This fee usually ranges from $25 – $40. You will be able to view the express shipping cost clearly during the checkout process.
5. Shipping Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing a unique tracking number.
- You can use this tracking number to monitor the progress of your shipment on the official website of the respective shipping carrier (USPS, UPS, or FedEx).
- If you encounter any difficulties in tracking your order or have questions about the shipping status, please contact our customer service team at aftersales@leathershoesmok.com or call 941 – 529 – 2031. We will be happy to assist you.
6. Delivery Address
- It is your responsibility to provide an accurate and complete delivery address during the ordering process. Please include your full name, street address, apartment or suite number (if applicable), city, state, and zip code.
- We are not responsible for any delays or failed deliveries caused by incorrect or incomplete shipping addresses. If an order is returned to us due to an incorrect address, we will contact you to arrange for re – shipping. In such cases, you may be required to bear the additional shipping costs.
7. Special Circumstances and Delays
- In the event of unforeseen events such as natural disasters, extreme weather conditions, labor strikes at shipping carriers, or other force majeure events, shipping times may be significantly extended.
- We will make every effort to keep you informed of any delays and their expected duration. If your order is substantially delayed due to circumstances beyond our control, we will work with you to find a suitable solution, which may include offering a refund or alternative shipping options.
8. Order Modification and Shipping Changes
- If you need to modify your order (such as changing the shipping address, adding or removing items) before it has been processed, please contact our customer service team as soon as possible at aftersales@leathershoesmok.com or call 941 – 529 – 2031. We will do our best to accommodate your request.
- Once an order has been shipped, it may be difficult to make changes. However, if you have a valid reason for a shipping change, such as a change of residence, please contact us immediately. We will attempt to assist you, but we cannot guarantee that the change will be possible.
9. Policy Changes
- We reserve the right to modify this shipping policy at any time. Any changes will be clearly posted on our website, leathershoesmok.com.
- It is your responsibility to review the shipping policy periodically for any updates. Your continued use of our shipping services after the policy change indicates your acceptance of the new terms.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at aftersales@leathershoesmok.com or call 941 – 529 – 2031.