1. General Policy
Thank you for choosing HARMONY NEXUSZRA LLC for your men’s leather shoes needs. We aim to ensure your complete satisfaction with every purchase from our website, leathershoesmok.com. If you are not fully satisfied with your order, you may be eligible to return or exchange the items in accordance with the following policy. This policy applies only to purchases made directly from our website.
2. Eligibility for Return and Exchange
2.1 Return Eligibility
- You have 30 days from the date of delivery to return the men’s leather shoes. Returns received after this 30 – day period will not be accepted.
- The shoes must be in their original condition. This means they should be unworn, unmarked, free of any damage or alterations, and have all original tags and packaging intact. Shoes that show signs of wear, such as scuffs, scratches, or dirt, or those without original tags or packaging may not be eligible for return.
2.2 Exchange Eligibility
- Exchanges are accepted within 30 days of the delivery date.
- Similar to returns, the shoes for exchange must be in their original, unused state with all tags and packaging in place.
3. How to Initiate a Return or Exchange
3.1 Contact Customer Service
- To initiate a return or exchange, please contact our customer service team at aftersales@leathershoesmok.com or call 941 – 529 – 2031. Provide your order number, the reason for the return or exchange, and details about the shoes you wish to return or exchange.
- Our customer service representatives will review your request and, if approved, guide you through the next steps.
3.2 Return Merchandise Authorization (RMA)
- If your return or exchange request is approved, we will issue a Return Merchandise Authorization (RMA) number. This number is essential for processing your return or exchange.
- Clearly write the RMA number on the outside of the return package and include a copy of it inside the package.
4. Return Shipping
4.1 Return Shipping Cost
- If the return is due to a defect in the shoes (such as a broken heel, stitching issues, or leather flaws) or an error on our part (such as sending the wrong size or style), we will provide a prepaid return shipping label. You will not be responsible for the return shipping cost.
- For returns due to other reasons (such as a change of mind, incorrect size selection), the customer is responsible for the return shipping cost. We recommend using a trackable shipping method, such as UPS, FedEx, or USPS, to ensure the safe return of your package.
4.2 Return Shipping Address
- Please send your return package to the following address:
HARMONY NEXUSZRA LLC
Attn: Returns Department
4659 Tatersall Ct,
Columbus, OH 43230
5. Processing of Returns and Exchanges
5.1 Return Processing
- Once we receive your return package, it will be carefully inspected to verify that it meets the return eligibility criteria.
- If the return is approved, we will issue a refund to the original payment method within 5 – 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
5.2 Exchange Processing
- After receiving your exchange request and the shoes to be exchanged, we will process the exchange within 3 – 5 business days.
- If the desired replacement shoes are in stock, we will ship them to you as soon as possible. If the shoes you want to exchange for are out of stock, we will notify you and offer alternative options, such as a different style or color, or a refund.
6. Final Sale Items
Certain men’s leather shoes may be marked as “Final Sale” on our website. Final sale items are not eligible for return or exchange, unless they are defective or damaged upon receipt. Please carefully check the product details and markings before making a purchase.
7. Exceptions and Special Cases
7.1 Damaged or Defective Items
- If you receive a damaged or defective pair of shoes, please contact us immediately. We will arrange for a replacement or a full refund, including the return shipping cost.
- Please provide clear photos and a detailed description of the damage or defect to assist us in processing your claim promptly.
7.2 Custom or Personalized Shoes
- Custom or personalized men’s leather shoes are generally not eligible for return or exchange, unless there is a defect or an error on our part. Since these shoes are made according to your specific requirements, we cannot accept returns or exchanges due to a change of mind. Please make sure to provide accurate information and review all details before placing an order for custom or personalized shoes.
8. Policy Changes
We reserve the right to modify this return and exchange policy at any time. Any changes will be posted on our website, leathershoesmok.com. Your continued use of our services and purchases from our website after the policy change indicates your acceptance of the new policy.
If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team at aftersales@leathershoesmok.com or call 941 – 529 – 2031.